Outstanding quality. Shipping was really fast.
I have not yet received the items I ordered. This is only my second order with you and I received a call saying that the product was returned to your facility and I find the whole story a bit off. I was told that UPS returned the product without much of a story. It sounds to me like either the label fell off wasn’t adhered properly or perhaps was accidentally shipped without a label. However, it could’ve been UPS’s error but your representative could not give me a definitive answer. I was told I would need to pay additional shipping to receive the product sooner actually to receive the product when I expected to get it according to how I ordered it however I challenged that and said that it wouldn’t be my responsibility since clearly I didn’t have good information as to why it wasn’t delivered appropriately. I challenged your representative to go back to UPS and get a good answer and he said that they generally give him a runaround that has not been my experience with UPS. They’ve been around a long time and they give good information which leads me to believe that perhaps you representative was responsible. All of that said I still don’t have my shirts that I ordered.
Hello Donna,
We are truly sorry you still haven't received your package. We understand how frustrating and disappointing this situation must be, and we sincerely apologize for the inconvenience.
I wanted to explain what happened on our side. As soon as I received the package back, I called you to let you know and explained the situation to you. I also contacted UPS twice to get to the bottom of what had happened. UPS informed me that there was an issue with the shipping label and that they could not locate a label on the package. However, they shipped it back to me. Which was strange
When I went to reprint the shipping label, I noticed that the address on the label was the same address that had originally been provided. The UPS representative advised me to ship the order out again.
When I told you that I was going to reship your order, you requested Next Day Air shipping. I explained that Next Day Air would cost extra. However, I did not send you an additional invoice or charge you for that shipping cost. I still went ahead and shipped your order again because I wanted to do everything possible to make the situation right for you.
We sincerely regret that you have had to deal with this situation. We did everything within our power to investigate the issue, communicate with you, and get your order back out to you.
We also respect your right to leave an honest review based on your experience. We are not asking you to change your experience or your opinion. We wanted to explain what happened and let you know that we genuinely tried our best to resolve the situation.
Once again, Donna, we are very sorry for the inconvenience and frustration this has caused. We truly value your business and appreciate your patience.
Sincerely,
Eztmart
I always come back to get the best dtf quality and quick turn around.
Thank you so much for your continued support! 🥰❤️ We're so happy to hear that you love our DTF quality and quick turnaround! 🙌✨ We truly appreciate you choosing EZDTFMaker again and again. 💖😊
Great colors and easy to transfer
Thank you so much! 🥰❤️ We're glad you're loving the colors and how easy our transfers are to apply! 🙌✨ We really appreciate your support and hope to keep delivering great quality for you! 💖😊
Once again EzDTF has come through with quality DTFs, that don’t peel or crack after washing.
Hi Sharmeshia, we're so glad you're happy with the quality of our Gang Sheet Builder! Thanks for your continued support and for sharing your positive experience.
Hreay shiry, very good quality!”ExTmart great plave to do business with, they are fast and very helpful!
THE TRANSFERS WERE EXCELLENT, ABOVE AVERAGE. THANKS FOR YOUR EXCELLENT SERVICE
Hi Allis, we're thrilled to hear you’re happy with the transfers! Thanks for your kind words and support. - EZDTFMaker
Akwats my go to place suoer fast service
Appreciate you, thanks for making us your go-to! Fast turnaround is what we built this whole operation around, glad it's working for your business. See you on the next order 🙌
The box was damaged and the prints were messed up
Sorry about this, damaged box on arrival isn't the experience we want you to have. Email us with photos of the box and prints and we'll sort it out for you right away.
Once again I am very happy with my order. They have the best prices and best quality of prints in the Chicagoland area.
Appreciate you coming back for another order! Glad the pricing and print quality are holding up for you. Good to have Chicagoland business owners like you in our corner.
The print quality is very vibrant in color. The sizing is true and the delivery time was 24 hours or less. I would definitely be returning for all my DTF needs and recommend them to others!!
Thanks for this! Glad the color and sizing held up, and 24hr turnaround is what we aim for every order. Appreciate you recommending us, means a lot.
Quality of the shirts feel awful, basically feels real cheap. They have no real give (stretch) at all. Just the over all quality is icky. But you get what you pay for.
They gave me grey shirts when I ordered Tan shirts
I have tried many different dtf printing businesses and I always come back to EZDTF MAKER! The quality is great and always consistent. Shipments are fast and never come damaged. I’ve only had 1 issue but the customer service was exceptional and they made it right in a timely manner!! I will continue to use these guys for all my dtf needs!!
Thanks for your honest feedback! We appreciate you sticking with us and for calling out how we handled that issue. We'll keep earning it. See you on the next order! 🔥